Job description
Customer Service Advisor
Newcastle
Up to £26,000 (DOE) + Training and Development Opportunities + 28 Days Holiday + Referral Programme + Socials
Are you a customer service advisor looking for a varied and stable role where you can develop your skills in the energy sector?
Do you want to join a well-established company during an exciting period of growth, where you will be a valued employee, receive industry training and scope to progress your career?
This ambitious company are an independent energy provider committed to delivering exceptional service and value to its customers. Specialising in gas and electricity supply, this is a great opportunity to advance your career within the energy sector and be able to grow alongside the business.
In this role, you will be responsible for addressing customer inquiries via phone, email, and live chat. You will resolve issues related to energy accounts, billing, and services, while providing clear and accurate information about their energy offerings.
The ideal candidate is an outgoing individual and somebody who is quick to build rapport with customers and co-workers alike, all whilst having a key focus on the company's high standards.
This is an excellent opportunity for a motivated individual to join a friendly, tightknit team to provide essential support to customers, whilst providing a great work life balance and regular team socials.
The role:
* Address and resolve customer inquiries regarding services and energy accounts
* Be a source of knowledge for new and existing customers
* Work collaboratively with the team to ensure customer satisfaction
The Person:
* Strong interpersonal skills
* Open to growth opportunities
* Ability to work in a fast paced environment
* Knowledge of the energy sector (Advantageous, but not essential as training will be provided)
Reference Number: BBBH240988
To apply for this role or to be considered for further roles, please click "Apply Now" or contact Gabrielle Peters at Rise Technical Recruitment.
Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.
The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.
