Job description
Technical Solutions Specialist
United States (Remote)
$60,000 - $70,000 + Health, Dental, Vision, Life, Disability insurance + 401(k) + Bonus
Are you an experienced technical support specialist, looking for a remote client-facing role with a market-leading organization, offering a great benefit and clear routes of progression?
This is an excellent opportunity to join a growing organization that has a fantastic reputation in their industry, offering full product training and a lucrative client base in a vast territory.
This company is going from strength to strength, having recently acquired two companies to aid in the manufacturing process of their market-leading products. Constantly servicing and acquiring new customers, this organization is now looking to expand even further across the US and globally.
In this role you will be responsible for onboarding new customers to the company's suite of software/hardware products, staying on top of internal systems and helping existing customers resolve tickets, as well as writing Standard Operating Procedures.
This role would suit a level 2 technical solutions specialist looking to play a crucial role in the future growth of this highly successful organization, who offer a strong benefits package and structured progression opportunities.
The Role:
- Onboard new clients
- Manage internal systems effectively
- Respond to tickets
- Write Standard Operating Procedures
The Person:
- 2 to 5 years of experience in a clientfacing technical solutions role
- Level 2 Technician
- Patient
- Excellent communication skills
- Looking for a remote role
- US citizen or greencard holder
- Based in EST time zone
